Nicole Menasco
Articles
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Troubleshooting the Rock Gym Pro backup
If an offsite backup has not been received by the Rock Gym Pro backup service it is critical that this is fixed immediately. Here are the troubleshooting steps to take before contacting support. ...
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Exporting a Grid Report
Follow these steps to export a Grid Report from your database.Export a Grid Report Go to Data Entry > Reporting > Grid Reports (Multi-Location) Select the Grid Report you want to export Click Expo...
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Processing Payments with Stripe Terminals in Rock Gym Pro
This article explains how Stripe terminals work during transactions and what to expect when processing Stripe Custom Terminal payments in Rock Gym Pro.Before You BeginMake sure your Stripe terminal...
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Enabling Remote Connections for Locally Hosted RGP Servers
This article provides a step-by-step guide on how to enable remote connections on the RGP (Rock Gym Pro) Server computer. On the locally hosted version of RGP, customers have one computer that is d...
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Connecting Additional Workstations to a Locally Hosted RGP Server
This article is intended for facilities using the locally hosted version of Rock Gym Pro (RGP) only. If you are on the cloud-hosted version, please refer to the appropriate documentation for adding...
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Capturing Custom Text and Source Data Using Smartwaiver Forms
If you want to capture specific customer data in Rock Gym Pro using Smartwaiver, you can add custom questions to your waiver form that map directly to RGP’s Custom Text 1, Custom Text 2, or Custome...
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Waiver Assigned but No Customer Record (Concurrent Waiver Acceptance)
Sometimes a waiver appears in Find Documents > Assignment History as assigned to a person, but the customer cannot be found in Data Entry, and the waiver cannot be accessed or unassigned. You may a...
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Moving a Cloud Seat to a New Computer
Whether you are adding your personal cloud seat to an additional computer, intentionally swapping out the computer that a workstation or personal cloud seat is on, or your computer crashed and you ...
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Accessing Multiple Cloud Hosts from a Single Cloud Seat
For facilities with multiple locations, certain features such as Member Change Requests, Email System Templates, General Reports, and Customer Queries, can be accessed across multiple databases fro...
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Alternative Key-In Solutions for OpenEdge Users - 8/1/2023
On August 1, 2023, the payment processor Global Payments/OpenEdge retired a form that RGP relies on. RGP was not the only customer of OpenEdge that was not informed of this change. This caused pr...
