Nicole Menasco
Articles
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Connecting Additional Workstations to a Locally Hosted RGP Server
This article is intended for facilities using the locally hosted version of Rock Gym Pro (RGP) only. If you are on the cloud-hosted version, please refer to the appropriate documentation for adding...
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Capturing Custom Text and Source Data Using Smartwaiver Forms
If you want to capture specific customer data in Rock Gym Pro using Smartwaiver, you can add custom questions to your waiver form that map directly to RGP’s Custom Text 1, Custom Text 2, or Custome...
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Waiver Assigned but No Customer Record (Concurrent Waiver Acceptance)
Sometimes a waiver appears in Find Documents > Assignment History as assigned to a person, but the customer cannot be found in Data Entry, and the waiver cannot be accessed or unassigned. You may a...
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Moving a Cloud Seat to a New Computer
Whether you are adding your personal cloud seat to an additional computer, intentionally swapping out the computer that a workstation or personal cloud seat is on, or your computer crashed and you ...
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Accessing Multiple Cloud Hosts from a Single Cloud Seat
For facilities with multiple locations, certain features such as Member Change Requests, Email System Templates, General Reports, and Customer Queries, can be accessed across multiple databases fro...
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Alternative Key-In Solutions for OpenEdge Users - 8/1/2023
On August 1, 2023, the payment processor Global Payments/OpenEdge retired a form that RGP relies on. RGP was not the only customer of OpenEdge that was not informed of this change. This caused pr...
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Offboarding an Employee: Revoking Access to RGP, Payments, and Cloud
When an employee leaves your organization, you should remove their access across all Rock Gym Pro systems. This includes their staff permissions in RGP as well as any external dashboards they may h...
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Capturing Custom Text and Source Data Using Rock Gym Pro Forms
If you want to capture specific customer data in Rock Gym Pro using Rock Gym Pro forms, you can add custom questions to your waiver form that map directly to RGP’s Custom Text 1, Custom Text 2, or ...
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Migrating ACH Billing from ACHWorks to Stripe ACH
Pre-Requisites: Please Read First!These instructions are only for customers who meet all of the following criteria: You are located in the United States. You already have a Stripe Custom account se...
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Troubleshooting Stripe Custom Payment Terminals
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