Katie Hobson
Activity overview
Latest activity by Katie Hobson-
Katie Hobson created an article, Stripe Custom Payout Schedule by Country
Stripe Payout Schedules by Country: Stripe batches out their day for payouts at midnight Universal Time (12 am UTC) and has a 2-3 business day payout delay that varies by country. Below are visuals...
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Katie Hobson created an article, Manually Keying in Credit Cards with Stripe Terminal
If you are taking a credit card payment over the phone or having issues connecting to your Stripe Terminal you have the option to manually key in a credit card in the RGP POS. Ring up the customer...
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Katie Hobson created an article, Stripe Custom Payout Reconciliation Reports
(In Beta 9/1/2022 - Cloud Release 9/27/2022, General Release to local installs will be a few weeks later) Please note that once your database is updated to version 133928 it can take a few days for...
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Katie Hobson created an article, Partial Refunds for Multigym Remote Customer
When a multigym facility has a remote customer pays at the POS at a remote facility, RGP assigns that transaction to a special customer _POS,_REMOTE. If a remote customer needs a partial refund the...
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Katie Hobson created an article, Reconciling Your Stripe Custom Payouts
Best Practice for Reconciling RGP Reports to Stripe Payouts: Stripe batches out their day for payouts at midnight Universal Time (12 am UTC) and has a 2-3 business day payout delay that varies by c...
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Katie Hobson created an article, v1.1.133744 - Released 2/7/22
Update: 02/07/22 - Released to all RGP Cloud and Locally Hosted Users This update includes: Fixed bug preventing some local multigyms from connecting when one location's server was offline.
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Katie Hobson created an article, Troubleshooting your Stripe Terminal Connection
Stripe Terminals connect to your POS computer through your private network at your facility. Each facility's network is unique. Here are the top 5 things that could be preventing your Rock Gym Pro ...
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Katie Hobson created an article, Entity and Corporate Memberships
There are a couple of ways to set up corporate memberships: The Entity (the business) is billed for all of their employees, using the billing information on the Entity customer record. The corpor...
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Katie Hobson created an article, Registering and Connecting Stripe Terminals
Stripe Terminal Setup and Configuration 1) Reach out to support@rockgympro.com to create an RGP Stripe Custom account. 2) After your account is created, go to payments.rockgympro.com to verify busi...
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Katie Hobson created an article, Stripe Custom and Stripe Terminal Refunds
For information on refunding a payment made through Stripe Standard after you've switched to Stripe Custom, please scroll to the bottom of this article. Refund Full Stripe Custom Payment through PO...
