Katie Hobson
Activity overview
Latest activity by Katie Hobson-
Katie Hobson created an article, RGP Tools for ACH Billing Adoption
Over the last few years, credit card brands have routinely increased their processing fees, affecting RGP's integrated payment processors. However, ACH/direct-debit billing costs have not exper...
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Katie Hobson created an article, Stripe ACH
If you are a facility in the United States and use the RGP Stripe Custom integration your account has been enabled on the backend of the integration to process ACH payments.(All Stripe Custom US Me...
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Katie Hobson created an article, New Facility Getting Started with Stripe Custom
If you are new to RGP or have a new location, an RGP Stripe Custom payment account was created as part of your onboarding. Onboarding your payment account: Log into payments.rockgympro.com using ...
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Katie Hobson created an article, Distributing Tips Collected by Stripe Terminals
RGP doesn't assume that the tips collected from the Stripe credit card terminals will be removed from the cash register at the end of the night. How facilities payout tips will vary from business t...
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Katie Hobson created an article, On-Screen Terminal tipping with RGP Stripe Custom
On-screen terminal tipping is now available with the integrated Stripe Terminals! Please note before proceeding your RGP database needs to be on RGP version 134201 or later. This feature is current...
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Katie Hobson created an article, Stripe Custom Automatic Dispute Handling
As of version 134163 RGP can now automatically record refunds initated by payment disputes on a customer record in your RGP database if you are using Stripe Custom. -------------------------------...
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Katie Hobson created an article, Stripe ACH Refunds
Version 134156 includes a feature that allows for Stripe ACH payments to be refunded through RGP. ACH Direct Debit refunds operate differently than credit card refunds: Refunds for ACH Direct ...
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Katie Hobson created an article, Restricting Amex and Discover card brands with RGP Stripe Custom
As of August 1, 2023, RGP Stripe Custom users have the ability to restrict Amex or Discover Cards through the Rock Gym Pro Payments Portal. Facilities may choose to restrict these card brands if th...
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Katie Hobson created an article, Stripe Terminal + AU EFTPOS Cards
As of version 134131 the Australian card brand EFTPOS that is not co-branded with Visa/MC is now supported with the RGP Stripe Custom integration. The EFTPOS branded cards use a specific processing...
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Katie Hobson created an article, Correcting RGP Stripe Reconciliation where payment was collected with Stripe but not Recorded in RGP
Occasionally there will be a disconnect in the RGP Stripe Custom integration where the Stripe Terminal charges the transaction, but the response from Stripe to RGP is interrupted. This is most comm...
