Katie Hobson
Activity overview
Latest activity by Katie Hobson-
Katie Hobson created an article, Correcting RGP Stripe Reconciliation where payment was collected with Stripe but not Recorded in RGP
Occasionally there will be a disconnect in the RGP Stripe Custom integration where the Stripe Terminal charges the transaction, but the response from Stripe to RGP is interrupted. This is most comm...
-
Katie Hobson created an article, Grouping Payments by Stripe Payout Batch for Accounting
Grouping Payments by Stripe Payout Batch for AccountingFeature outline, reasoning, and recommendations When Stripe Journal Entries are calculated, this feature gives an additional option to the use...
-
Katie Hobson created an article, Stripe Custom Payout Schedule by Country
Stripe Payout Schedules by Country: Stripe batches out their day for payouts at midnight Universal Time (12 am UTC) and has a 2-3 business day payout delay that varies by country. Below are visuals...
-
Katie Hobson created an article, Manually Keying in Credit Cards with Stripe Terminal
If you are taking a credit card payment over the phone or having issues connecting to your Stripe Terminal you have the option to manually key in a credit card in the RGP POS. Ring up the customer...
-
Katie Hobson created an article, Stripe Custom Payout Reconciliation Reports
Please note that once your database is updated to version 133928 it can take a few days for RGP to backfill the matches on these reports.------------------------------------------------------------...
-
Katie Hobson created an article, Partial Refunds for Multigym Remote Customer
When a multigym facility has a remote customer pays at the POS at a remote facility, RGP assigns that transaction to a special customer _POS,_REMOTE. If a remote customer needs a partial refund the...
-
Katie Hobson created an article, Reconciling Your Stripe Custom Payouts
Best Practice for Reconciling RGP Reports to Stripe Payouts: Stripe batches out their day for payouts at midnight Universal Time (12 am UTC) and has a 2-3 business day payout delay that varies by c...
-
Katie Hobson created an article, v1.1.133744 - Released 2/7/22
Update: 02/07/22 - Released to all RGP Cloud and Locally Hosted Users This update includes: Fixed bug preventing some local multigyms from connecting when one location's server was offline.
-
Katie Hobson created an article, Entity and Corporate Memberships
There are a couple of ways to set up corporate memberships: The Entity (the business) is billed for all of their employees, using the billing information on the Entity customer record. The corpor...
-
Katie Hobson created an article, Registering and Connecting Stripe Terminals
Stripe Terminal Setup and Configuration 1) Reach out to support@rockgympro.com to create an RGP Stripe Custom account. 2) After your account is created, go to payments.rockgympro.com to verify busi...
