Katie Hobson
Activity overview
Latest activity by Katie Hobson-
Katie Hobson created an article, Partial Refunds for Multigym Remote Customer
When a multigym facility has a remote customer pays at the POS at a remote facility, RGP assigns that transaction to a special customer _POS,_REMOTE. If a remote customer needs a partial refund the...
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Katie Hobson created an article, v1.1.133744 - Released 2/7/22
Update: 02/07/22 - Released to all RGP Cloud and Locally Hosted Users This update includes: Fixed bug preventing some local multigyms from connecting when one location's server was offline.
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Katie Hobson created an article, Troubleshooting your Stripe Terminal Connection
Stripe Terminals connect to your POS computer through your private network at your facility. Each facility's network is unique. Here are the top 5 things that could be preventing your Rock Gym Pro ...
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Katie Hobson created an article, Entity and Corporate Memberships
There are a couple of ways to set up corporate memberships: The Entity (the business) is billed for all of their employees, using the billing information on the Entity customer record. The corpor...
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Katie Hobson created an article, Registering and Connecting Stripe Terminals
Stripe Terminal Setup and Configuration 1) Reach out to support@rockgympro.com to create an RGP Stripe Custom account. 2) After your account is created, go to payments.rockgympro.com to verify busi...
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Katie Hobson created an article, Stripe Custom and Stripe Terminal Refunds
For information on refunding a payment made through Stripe Standard after you've switched to Stripe Custom, please scroll to the bottom of this article. Refund Full Stripe Custom Payment through PO...
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Katie Hobson created an article, Stripe Custom & Stripe Terminal Anonymous Refunds
If you've recently switched to Stripe Custom from Stripe Standard and need to process a refund for a payment that was made on Stripe Standard, please scroll to the bottom of this article. Refund...
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Katie Hobson created an article, Stripe Custom & Stripe Terminal Partial Refunds
If you've recently switched to Stripe Custom from Stripe Standard and need to process a refund for a payment that was made on Stripe Standard, please scroll to the bottom of this article. Refund...
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Katie Hobson created an article, Stripe Terminal Manual Card Entry
If your facility is using RGP Stripe Custom with the integrated Stripe Terminals you can manually key in a card number at the POS if needed. (You must be running at least RGP version 133594) If a...
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Katie Hobson created an article, Mock/Simulated Billing with a nonintegrated Processor
Mock Simulated Billing: In RGP, Data Entry > Manage > Settings > Payment & Billing Select ACH Text File for the Billing ACH/Draft billing method. Configuring recurring billed members On Recu...
