Migration Agent Default
Articles
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What should I do if I can’t start Rock Gym Pro or MySQL is unreachable?
If Rock Gym Pro stopped working and is claiming MySQL is unreachable then MySQL has stopped working, your local area network has problems, Windows firewall is blocking MySQL, or the IP address of y...
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Overview of OpenEdge+XWeb & EMV Integration (US Facilities Only)
For Customers in the United States, Canada, UK, Ireland, New Zealand, Singapore, and Australia: We've recently developed a new payments integration, RGP Stripe Custom. This integration allows us to...
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Editing the start and end date of an account’s status
In addition to manually freezing, unfreezing, or terminating an account, you can also set the start date and/or end date for a customer’s status change in advance. Look up the customer in the mai...
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Walkthrough for adding your facility hours as a resource
While optional, it’s a good idea to add your facility hours as a resource. You can then assign that resource to each offering, ensuring that events can only be booked when the gym is open. By addin...
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Adding a New Customer
There are several ways to add a new customer profile, depending on which part of Rock Gym Pro you are using at the moment. The steps are the same: When you add a new customer profile, you will be ...
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RGP Cloud Client FAQ
What is the RGP Cloud Client?The RGP Cloud Client is a lightweight application used to connect to your cloud server. After creating cloud users/seats, you will enter these credentials into the clo...
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Overview of Customer Attributes
Customer Attributes enables you to capture all information that has been completed on an RGP or Smartwaiver document and attach it to the Customer Record. An example of information that can be atta...
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Custom Report: Check-Ins by Type - Daily
Report Description: Generates a report showing the number of daily check-ins within a specified date range. This report is great as a daily emailed report! Columns Displayed: Date of Check-In Typ...
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Multigym Setup and Information
General Information About Multigym Setup:>>View a Video Overview of the Multigym Feature.If your business is expanding, there are many operational options you will need to consider. It is importan...
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Inventory – Min/Max and Reorder Report
Rock Gym Pro can help you keep track of your inventory by suggesting when to reorder products based on Minimum/Maximum numbers you provide. From Data Entry go to Manage –> Products –> Highlight a s...
