Migration Agent Default
Articles
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Managing job types
Job types can be useful for keeping track of how your staff is spending their time. By having staff track how much of their time is spent doing things like front desk, instruction, maintenance, adm...
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Modifying a member’s EFT billing details
When adding a new customer or editing a customer’s account you can modify their EFT details, such as billing amount, billing date, and add-on products. Look up the customer in the main Data Entry ...
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Bulk importing multiple signed documents
If you have multiple scanned documents, you can easily import them into the system all at once and classify them at your convenience. To get started, in the main Data Entry window go to View and s...
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Making a Youth Group Program Product Inactive
If your youth group program is suspended for a period of time, like for summer vacation, you can make the product associated with the member's Add on Product for EFT Billing inactive. This will res...
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Setting Up a SendGrid Account
The Rock Gym Pro email system acts as an interface to manage the emails you send your customers. However, it requires a separate service called SendGrid to actually send the emails.SendGrid offers ...
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Custom Report: Customer Processing Time
Report Description: Generates a report showing the amount of time it took to process a customer for a specified date range. Includes: form completion time, form accept time, purchase time, and chec...
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Cloud Migration Preview Period
This article is intended for facilities that are migrating from a Locally Hosted RGP Deployment to RGP Cloud. Your RGP dues will be increased to your new rate as soon as you receive your cloud prev...
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Video - Updating Existing Customer Records
How to update existing customer accounts Time: 1:09
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Video Tutorials - Overview
POS / Retail General POS Overview Product Discounts - Creating and Using Gift Cards - Selling and Redeeming Automatic POS Check-in and Configure Online Booking and Calendar Main ...
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Creating an adjustment transaction
Sometimes a staff member will use the wrong product in POS to get the right value. For example, to give a large group a discount of $5 per person a staff member might just charge 200 $5 chalk bags,...
