Migration Agent Default
Articles
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Configuring inventory product settings
If you are selling an inventory product like food or gear you will want to use the Inventory Single product type and configure the additional settings. Here we’ll go through each setting when addin...
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Overview of 3rd party payment gateway providers
Rock Gym Pro will manage all of your POS and membership transactions, but the actual processing of the credit card or ACH check draft must happen through a 3rd party payment gateway. Here is an ove...
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Setting permission to freeze a membership
Memberships will be allowed to freeze by default. If you do not want to freeze a customer’s account, you will have to uncheck the box to prevent a member from freezing. Look up the customer in the...
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Scanning a document for an individual participant’s account
Here’s how to scan a document one at a time and assign it to the specific participant. To access the Customer Documents window, find the customer in the Data Entry window and click the Documents ...
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Moving a customer from a youth program group waiting list to the participant list
If you have a customer on the waiting list for a youth program group and a space opens up, you can easily transfer them over from the participant list to the waiting list. In the Data Entry ma...
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Exporting Your RGP Email Database to Your Email Marketing Management System
If you’ve built up a database of member email addresses then you will want to be able to use them as the foundation for your email marketing campaigns. Here’s how to export your entire email databa...
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Adding and Editing Customer Source Tags
Customer tags can be used to track how people are finding out about your gym, in addition to grouping customers by categories (if applicable). When you add a new customer, you are prompted to assig...
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Custom Report: Members - Dues List
Report Description: Generates a report showing a list of members and their associated dues. Also displaying for age, and whether dues are billed to someone else. Columns Displayed: Member Name Age...
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Video - Unfreezing a Membership
How to unfreeze a membership Time: 2:03
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Reviewing Z-Out history
You can review the Z-Out history for any register through the Point of Sale’s POS History. To get started, click POS to launch the Point of Sale system. Click the POS History button at the b...
