Migration Agent Default
Articles
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Setting up the sender name and email address
Before you can send emails you need to specify the address the email will be coming from. We recommend creating a unique address rather than using the address of a staff member. If the user respond...
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Updating a Customer’s Waiver Status
Once a customer has signed a waiver you will want to update their waiver status in their customer profile. If a customer doesn’t have a waiver, you will be informed during POS checkout or adding th...
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Checking the quantity available for an item in Point of Sale
In addition to looking it up in the Manage Products window, you can quickly see the quantity of an item available in stock directly through the Point of Sale window. To get started, click POS to...
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Creating a late fee product
To charge a late fee you must first create a late fee product and then assign it in the settings. In the Data Entry window click Manage and select Products to open the Manage Products window. C...
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Best Practices for Handling Disputes
A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer.To process a chargeback, the issuer creates a formal dispute on the card network, which...
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Restricting Waiver Form Sections to Specific Ages
You can set age restrictions on any form section of your digital waiver. For example, if you have a section called “Parent’s Name” you can have that display only if the participant is under 18. ...
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Changing the Form Type and Document Type for a Waiver Form
If you would like to change the form type or document type of a digital waiver form you can do so at any time through the Waiver Management window. In the Data Entry main window click Manage and ...
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Adding an expiration date to a new punch card
When adding a new punch card you can also add an expiration date if required by your facility. Note that this option is only available for electronic scan cards. Look up the customer in the main D...
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Updating a Customer’s Picture
If you need to add or update a customer’s photo you can easily do so through the customer’s profile settings. You can update their photo from several different places in Rock Gym Pro by double-cli...
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Redeeming a gift card in Point of Sale
If you have a customer with a gift card you can redeem it in the Point of Sale to pay for items, passes or memberships. To get started, click POS to launch the Point of Sale system. Add a cust...
