Andy Laakmann
Comments
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Check that your DNS is working, and/or try using traceroutes to see where the problem is, etc. But we're 100% up right now and nobody else is having connection issues at this time that I'm aware o...
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You can't have a secure connection with just an IP address. It requires a domain name. So that's Not a good test. What happens when u visit https://app.rockgympro.com in Internet explorer. U sho...
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Theo - what he is describing above is an Internet issue. He is experiencing issues outside of RGP in the browser.
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You have an internittent Internet or DNS problem .... That or your router is problematic. Not much more I can suggest except contacting your ISP.
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Also, I just did a ping trace to your St Pete's IP address and it all came back normal. So we can connect to you, but you are having issues connecting to us... The pings were all about 100 msecs ...
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And to be clear, test https://app.rockgympro.com on your cell phone's LTE connection (not wifi), since that uses the same network. I can see in the logs that only one of your locations is having pr...
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Of course the ISP said there were no issues. The issue could very well be upstream of them. Manage -> Waiver Station also connects to app.rockgympro.com, so it isn't surprising that it doesn't wor...
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Yes, this is a bug that (surprisingly) was only recently discovered despite existing in the software for years. Funny how some things don't go noticed (or reported). It will be fixed in a future u...
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You will ALWAYS be able to collect waivers on PCs. The waivers are just a web page that can be opened in any browser. What will go away eventually if the dedicated waiver PC "wrapper" application...
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It may be that your printer driver is configured to send the open-drawer codes after ANY print - which is why the drawer opens. But the default codes in Manage -> Settings -> This Workstation for ...
