Andy Laakmann
Comments
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ODBC driver - just uninstall the driver using the typical Control Panel -> Uninstall Programs and then reinstall the one offered by RGP. For MySQL Server, it is much more complicated. You'll want t...
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There should be no DSN required. Did you install the ODBC driver offered by RGP? That error can be caused by installing the 64-bit driver which does not talk to the 32-bit MySQL server.
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You won't see it running a report for future billing (nor will you see status changes). But if the future dues are set up properly, the dues will change as indicated.
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When you check them in, RGP will warn a few days before. If you want a quick way for staff do it, just go to Data Entry -> View -> Customer List: All Members, and then sort of their End Date. Scro...
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We do not support writing to the database. If you write to the database, you will absolutely cause problems and we cannot authorize or support it. RGP does not store credit card information in i...
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Also, here is a slightly more advanced technique... You keep your own external database of payment details (credit card #, exp. date, etc.). You cannot and should not store those in RGP due to PCI...
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Typically this is the result of a staff member voiding an invoice during the billing process. I presume you've tried the "Fix Balance Mismatch" button on the persons Invoice and Account window (i...
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If you email support @ rockgympro.com the specific gym name I will download your data and investigate. It sounds like a staff member did something strange to the member.
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Each cash drawer must be connected to its own receipt printer, so no. But only the busiest facilities need two cash drawers. Almost all gyms just use one cash drawer (but with multiple computers s...
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As long as you have a wireless network in your facility, then the waivers will be transmitted to RGP. Online booking will be available in early Summer (2014) for RGP. It is currently under develop...
