Nicole Menasco
Articles
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Creating an Automated Email Campaign
Rock Gym Pro can automatically send targeted emails to customers based on their activity and information in RGP. You can even create a series of emails that customers receive as they meet different...
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Creating an Automated Email Campaign
Rock Gym Pro can automatically send targeted emails to customers based on their activity and information in RGP. You can even create a series of emails that customers receive as they meet different...
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Catching Up on Missed Billing Cycles
If billing wasn't run on time, you can run it manually to get caught up. This article covers a few different scenarios depending on how far behind you are.Not sure if this article applies to you? I...
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Resolving a Balance Mismatch Error
A balance mismatch occurs when RGP is unable to reconcile a customer's billing account, preventing an automatic charge from processing.Where to find it Go to the Billing Center. Open the Balances D...
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Pulling Reports for Insurance Renewals
Insurance carriers often ask climbing gyms to report on membership counts, participant counts, and attendance figures during the renewal process. This article walks through how to find some of the ...
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Pulling Reports for Insurance Renewals
Insurance carriers often ask climbing gyms to report on membership counts, participant counts, and attendance figures during the renewal process. This article walks through how to find some of the ...
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Pulling Reports for Insurance Renewals
Insurance carriers often ask climbing gyms to report on membership counts, participant counts, and attendance figures during the renewal process. This article walks through how to find some of the ...
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Changing a User's Cloud Seat Role
Cloud seat roles determine a user's level of administrative access within the RGP Cloud Dashboard, not within the RGP database. For information on how to change an employee's permissions or roles i...
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Understanding Cloud Seat Roles
In addition to a Seat Type, every Cloud seat is assigned a Seat Role.A Seat Role determines what level of access a user has within the RGP Cloud Dashboard.There are three Cloud Seat Roles: Standard...
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Understanding Cloud Seat Types
When using Rock Gym Pro Cloud, every Cloud seat is assigned a Seat Type. Seat Types determine how a seat is used, who can access it, and how it is secured.There are two Cloud Seat Types: Personal S...
