Nicole Menasco
Articles
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Using a Database Backup and Reports to Recover From Unintended Changes
This guide should be used when large-scale unintended changes have been made in Rock Gym Pro and restoring from a database backup may be the best path forward. Common examples include accidental cu...
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Understanding Calendar Tracking & Analytics Fields
Rock Gym Pro includes several tracking and analytics fields that can be used to add custom scripts for platforms such as: Google Analytics Google Ads Meta/Facebook Pixel Other third-party tracking ...
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Enabling Auto-Assignment for Online Purchases
RGP includes a built-in auto-assignment feature for online transactions. When enabled, the system will automatically match an incoming online purchase to an existing customer record and assign it w...
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Enabling Auto-Assignment for Online Purchases
RGP includes a built-in auto-assignment feature for online transactions. When enabled, the system will automatically match an incoming online purchase to an existing customer record and assign it w...
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Disabling the Persistent Top Connection Bar in RGP Cloud
When connecting to your RGP Cloud environment, you may notice a persistent connection bar at the top of your screen. This is part of a newer Remote Desktop setting and can be disabled to restore th...
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Troubleshooting Your RGP Cloud Connection
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Processing Online Member Change Form Requests
For an overview of setting up the Online Membership Change Request Form, see Overview of Online Membership Change Request Form.Once a member submits a change request through your website, the infor...
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Grid Reports Overview
For Multi-Location Facilities on Premium Plan OnlyGrid Reports allow you to run a single report across all locations at once, instead of generating separate reports for each site.This feature is de...
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Webmaster Guide to RGP Web Widgets
Rock Gym Pro (RGP) web widgets allow you to display offerings, schedules, and events on your website and accept online bookings and payments. This guide walks through how widgets work, how to choos...
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RGP Widgets and HTTPS
Before allowing your customers to make online purchases with RGP's Online Booking and Calendar Widget, you’ll need to enable an HTTPS connection on your website. Rest assured, ALL communication to ...
