Nicole Menasco
Articles
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Disabling the Persistent Top Connection Bar in RGP Cloud
When connecting to your RGP Cloud environment, you may notice a persistent connection bar at the top of your screen. This is part of a newer Remote Desktop setting and can be disabled to restore th...
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Troubleshooting Your RGP Cloud Connection
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Processing Online Member Change Form Requests
For an overview of setting up the Online Membership Change Request Form, see Overview of Online Membership Change Request Form.Once a member submits a change request through your website, the infor...
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Grid Reports Overview
For Multi-Location Facilities on Premium Plan OnlyGrid Reports allow you to run a single report across all locations at once, instead of generating separate reports for each site.This feature is de...
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Webmaster Guide to RGP Web Widgets
Rock Gym Pro (RGP) web widgets allow you to display offerings, schedules, and events on your website and accept online bookings and payments. This guide walks through how widgets work, how to choos...
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RGP Widgets and HTTPS
Before allowing your customers to make online purchases with RGP's Online Booking and Calendar Widget, you’ll need to enable an HTTPS connection on your website. Rest assured, ALL communication to ...
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Troubleshooting Locally Hosted Workstation and Server Connection Issues
If a workstation cannot connect to or communicate with your RGP Server, follow the steps below in order. These checks focus on the most common and required conditions for Rock Gym Pro to function c...
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Browser Cookie Requirements for Online Booking Widgets
Most modern online booking and checkout systems rely on browser cookies to function correctly. Rock Gym Pro’s online booking widgets work the same way and require browser cookies to be enabled in o...
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Waiver Assigned but No Customer Record (Concurrent Waiver Acceptance)
Sometimes a waiver appears in Find Documents > Assignment History as assigned to a person, but the customer cannot be found in Data Entry, and the waiver cannot be accessed or unassigned. You may a...
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Waiver Assigned but No Customer Record (Concurrent Waiver Acceptance)
Sometimes a waiver appears in Find Documents > Assignment History as assigned to a person, but the customer cannot be found in Data Entry, and the waiver cannot be accessed or unassigned. You may a...
