Nicole Menasco
Articles
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Troubleshooting Locally Hosted Workstation and Server Connection Issues
If a workstation cannot connect to or communicate with your RGP Server, follow the steps below in order. These checks focus on the most common and required conditions for Rock Gym Pro to function c...
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Browser Cookie Requirements for Online Booking Widgets
Most modern online booking and checkout systems rely on browser cookies to function correctly. Rock Gym Pro’s online booking widgets work the same way and require browser cookies to be enabled in o...
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Waiver Assigned but No Customer Record (Concurrent Waiver Acceptance)
Sometimes a waiver appears in Find Documents > Assignment History as assigned to a person, but the customer cannot be found in Data Entry, and the waiver cannot be accessed or unassigned. You may a...
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Waiver Assigned but No Customer Record (Concurrent Waiver Acceptance)
Sometimes a waiver appears in Find Documents > Assignment History as assigned to a person, but the customer cannot be found in Data Entry, and the waiver cannot be accessed or unassigned. You may a...
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Waiver Assigned but No Customer Record (Concurrent Waiver Acceptance)
Sometimes a waiver appears in Find Documents > Assignment History as assigned to a person, but the customer cannot be found in Data Entry, and the waiver cannot be accessed or unassigned. You may a...
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Resetting Your Cloud Seat Password
Resetting your RGP Cloud password depends on the type of seat you have. There are two types of seats in the RGP Cloud system: Personal Seats and Workstation Seats. If you are not sure which type of...
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Preparing for Scheduled Smartwaiver Downtime
Smartwaiver will be undergoing scheduled maintenance on Sunday, December 7th, 2025, from 9:00 PM to 11:00 PM PST (05:00 - 07:00 UTC 08-DEC-2025). During this time, all Smartwaiver systems will be o...
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Rock Gym Pro Customer Support Info & Tips
Need help with Rock Gym Pro? We’re here to make sure your gym runs smoothly. Below you’ll find key information on how to reach us, when we’re available, and where to find system updates.🕒 Support H...
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Preparing for Scheduled RGP Downtime
Rock Gym Pro will undergo scheduled maintenance on Thursday night, December 4th, from 9:00 PM - 10:00 PM PST (05:00-06:00 UTC 05-DEC-2025). Because our customers span many time zones, this window m...
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Bulk Invoicing Customers Based on Tags
The Bulk Invoice tool allows you to quickly create invoices for groups of customers based on tags. This is useful when you want to bill different sets of customers for different amounts or product...
