Nicole Menasco
Articles
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Troubleshooting Waiver Delivery Issues
If your waiver system is slow to load or not connecting, we understand how disruptive that can be. While our team is always here to help, many connectivity issues originate from local or regiona...
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Troubleshooting Waiver Delivery Issues
If your waiver system is slow to load or not connecting, we understand how disruptive that can be. While our team is always here to help, many connectivity issues originate from local or regiona...
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Troubleshooting Waiver Delivery Issues
If your waiver system is slow to load or not connecting, we understand how disruptive that can be. While our team is always here to help, many connectivity issues originate from local or regiona...
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Preparing for Scheduled Smartwaiver Downtime
Smartwaiver will be undergoing scheduled maintenance on Sunday, December 7th, 2025, from 9:00 PM to 11:00 PM PST (05:00 - 07:00 UTC 08-DEC-2025). During this time, all Smartwaiver systems will be o...
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Preparing for Scheduled Smartwaiver Downtime
Smartwaiver will be undergoing scheduled maintenance on Sunday, December 7th, 2025, from 9:00 PM to 11:00 PM PST (05:00 - 07:00 UTC 08-DEC-2025). During this time, all Smartwaiver systems will be o...
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Troubleshooting RGP Email Delivery Issues (Reports and Other Automated Emails)
Most emails are sent through Rock Gym Pro (RGP) and then handed off to your facility’s SendGrid account for delivery. If you're receiving reports that customers are not receiving emails, follow the...
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Formatting Product Files for Import from Non-RGP Sources
If you have been using a program outside of Rock Gym Pro to manage your retail and inventory and would like to import it into RGP, we charge $150 per location (if the locations have different produ...
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Processing Online Membership Purchases
When someone purchases an online membership, the transaction will show up on your end in one of two ways: It will either come in as an Online Transaction first or it could come straight through as...
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Daily Auto-Tagging Rules
You can use Daily Auto-Tagging Rules in Rock Gym Pro to automatically tag customers who meet certain criteria as determined by a Customer Query. To get started, go to Data Entry > Manage > Tags > ...
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Using "querydate" in Triggered Queries
When triggered customer queries are executed, the query is supplied a ‘querydate’ that can be used for the constraint date parameters. For triggered email customer queries or auto tagging, the qu...
