Katie Hobson
Articles
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Distributing Tips Collected by Stripe Terminals
RGP doesn't assume that the tips collected from the Stripe credit card terminals will be removed from the cash register at the end of the night. How facilities payout tips will vary from business t...
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Stripe Custom Refunds
For information on refunding a payment made through Stripe Standard after you've switched to Stripe Custom, please refer to this support article: Refunding 3rd Party Payments After Switching to Str...
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How to set up RGP Daily Maintenance to run automatically overnight through Windows Task Scheduler - Locally Hosted Server
Why you would want to do this:If your facility has a locally hosted server there is a daily task RGP does when it's first opened in the morning called RGP Daily Maintenance. As your RGP database gr...
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Stripe Custom Partial Refunds with Integrated Stripe Terminals
For information on refunding a payment made through Stripe Standard after you've switched to Stripe Custom, please refer to this support article: Refunding 3rd Party Payments After Switching to Str...
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Stripe Custom partial refunds for facilities with non-integrated terminals
(In beta testing in version 134295 version - early 2023) You can now process partial refunds for Stripe Custom payments through RGP without using the integrated Stripe Terminals. If you have Stripe...
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Stripe Custom Anonymous POS Refunds
For information on refunding a payment made through Stripe Standard after you've switched to Stripe Custom, please refer to this support article: Refunding 3rd Party Payments After Switching to Str...
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Partial Refunds for Multigym Remote Customer
When a multigym facility has a remote customer pays at the POS at a remote facility, RGP assigns that transaction to a special customer _POS,_REMOTE. If a remote customer needs a partial refund the...
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Stripe ACH
If you are a facility in the United States and use the RGP Stripe Custom integration your account has been enabled on the backend of the integration to process ACH payments.(All Stripe Custom US Me...
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RGP Tools for ACH Billing Adoption
Over the last few years, credit card brands have routinely increased their processing fees, affecting RGP's integrated payment processors. However, ACH/direct-debit billing costs have not exper...
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Stripe ACH Refunds
Version 134156 includes a feature that allows for Stripe ACH payments to be refunded through RGP. ACH Direct Debit refunds operate differently than credit card refunds: Refunds for ACH Direct ...
