Creating an adjustment transaction

Sometimes a staff member will use the wrong product in POS to get the right value. For example, to give a large group a discount of $5 per person a staff member might just charge 200 $5 chalk bags, not realizing how badly that will skew your records. While you can’t edit the transaction, you can create an additional adjustment transaction to set things right.

  1. Go to the POS.
  2. In one transaction add the wrong products. Click the Return button. The total will now show a negative balance.
  3. Now add the correct products.
  4. This will now create a $0 transaction, allowing you to complete the transaction without collecting payment and bringing your product count back into balance.
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