If your waiver system is slow to load or not connecting, we understand how disruptive that can be. While our team is always here to help, many connectivity issues originate from local or regional network conditions outside of our control. This guide will help you quickly identify whether the issue is on your end or if it requires our support.
✅ First Things to Check on Your End
Before reaching out, please review the following common causes of connectivity issues:
1. Local Network or ISP Issues
- Even if your internet seems fine, your ISP may be experiencing routing issues to the Amazon Cloud Services region where our servers are hosted.
- Example: A past outage with Time Warner Cable prevented access to Amazon-hosted services for several days.
2. Network Configuration Changes
- Has your firewall, DNS settings, or router configuration changed recently?
- Restarting your router and checking with your IT team can often resolve these issues.
3. Public WiFi Bandwidth
- If you offer public WiFi, customers may be consuming bandwidth needed for waiver delivery.
- We recommend isolating public WiFi and throttling bandwidth to ensure system performance.
4. Device and Time Settings
- Ensure the date, time, and timezone are correct on all RGP workstations. Incorrect settings can prevent secure connections.
- Restart all waiver stations and server computers. This simple step often resolves lingering issues.
Still Need Help?
If you've gone through these steps and are still experiencing issues, please contact our Support team with the following information:
- A description of the issue
- Any recent network changes
- Confirmation that device time settings are correct
We’re here to help you get back up and running as quickly as possible!
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