Migration Agent Default
Articles
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Overview of the Email Queue
Emails in Rock Gym Pro are created the day the email action triggers and sent the next day. If you want to see what emails have already been sent or are scheduled to be sent, you can find them in t...
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Custom Report: Check-Ins by Type / Hour / Day of Week
Report Description: Generates a report showing the number of daily check-ins within a specified date range, broken down by type (Member, Punch Card, or Guest), hour of the day, and day of week. Col...
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Overview of Multigym Technical Requirements
The following is a list of requirements to successfully deploy multigym access in Rock Gym Pro:All new databases must share the same RGP Master Encryption Key at each facility. The names of the dat...
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Video - Creating New Customer Accounts
Overview of creating new customer accounts Time: 1:13
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OpenEdge - Migrating from EMV HPF to EMV EdgeExpress
For Customers in the United States, Canada, UK, Ireland, New Zealand, Singapore, and Australia: We've recently developed a new payments integration, RGP Stripe Custom. This integration allows us to...
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Start Here - Deployment Guide
Rock Gym Pro Deployment Guide Thank you for checking out Rock Gym Pro (RGP). We are excited that you are considering using RGP to manage your operations. This deployment guide will help you get st...
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Cashing out a gift card
Some states require that businesses cash out all gift cards under a certain amount upon request. While there’s no direct way to do so, here is a workaround to accomplish this. In the POS, add an...
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Creating a credit card-only POS station
If you want to create a credit card-only POS workstation, you will need to have two computers: one dedicated to credit cards and one that can handle cash transactions (in addition to credit cards i...
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What should I do if the waiver system goes down?
If the waiver system has stopped responding, visit our system status to determine if the issue is on our side or your side: http://www.tinyurl.com/rgpwaivers If it’s on our side, we have 24-hour mo...
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Refunding monthly recurring EFT invoices and payments processed by Stripe
If you have an invoice that has been paid via credit card through Stripe, for your monthly recurring billing, you will want to refund it through Rock Gym Pro to accurately track the refund. Do not ...
