Migration Agent Default
Articles
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Splitting payment methods for a transaction in Point of Sale
When tendering a transaction, you can split the payment between all available payment methods set up in the system. Note that only payment by one credit card is supported; you cannot split payments...
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Creating a balance due report
A balance due report can help you identify and follow up with customers who owe your facility money, due a declined payment or manual billing. If you would like to create a balance due report you c...
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Ordering Physical Gift Cards and Membership Cards
Any code 39 barcode card will work for scanning into Rock Gym Pro for physical gift cards and membership check-in cards. Membership Cards For membership cards, we recommend using a keychain tag – t...
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Workaround for bulk adding a punch for multiple customers
While you can’t bulk add a punch, by adding a bulk note you may be able to work around the issue more easily than by adding a punch one customer at a time. If you want to give a large selection of ...
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Web/Mobile Dashboard Basics: Creating a chart in the Web Dashboard
In the Web Dashboard you can create charts showing sales, check-ins and member data over a period of time.To begin, log in to your Web Dashboard.Click the Chart tab.Select one of the following tabs...
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Choosing the signature method for digital waivers
Once you’ve created a waiver station you can specify the signature method you’d like to use. For example, for an iPad waiver station you can use an E-Signature using the touchscreen while you could...
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Deleting an Existing Waiver Form
If you have a waiver form you no longer need you can delete it from the system through the Waiver Management window. In the Data Entry main window click Manage and select Waiver Management / Stat...
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Making a staff member inactive in Rock Gym Pro
If a staff member isn’t currently working at your facility but plans on coming back, you can mark their profile as inactive, helping clean up your staff list and preventing their account from being...
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Setting up the billing credit card payment gateway (US and Canada)
Rock Gym Pro has Stripe Custom and X-Charge/X-Web Payment Processing by OpenEdge integrated within the software. With these integrated payment gateways, you can process membership billing right fro...
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Viewing a Scanned Document
You can pull scanned documents back up and refer to them at any time through the Customer Documents window. To access the Customer Documents window, find the customer in the Data Entry window and ...
