Migration Agent Default
Articles
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Printing a customer’s payment history
If you need to print out a customer’s past payment history report you can easily do so in the Customer Account window. To access the Customer Account window, find the customer in either the Data ...
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Configuring group inventory settings
If you are selling a product like shoes or shirts you will want to use the Inventory Group product type and configure the additional settings. Here we’ll go through each setting when adding a new i...
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Accepting American Express and Discover Card
American Express and Discover Card are automatically available with the Stripe and OpenEdge integrations. However, you have a choice if you accept these types of card payments as they typically h...
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Overview of punch card type options
Rock Gym Pro supports several different types of punch card options. To get started, configure the customer account to be either either a 10 Punch Card or 5 Punch Card using the Quick Configure but...
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Downloading/exporting All Digital Documents
If you need to access your entire collection of stored offsite documents, you can download them all at any time to your computer desktop or local network. To get started, in the main Data Entry wi...
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Adding a customer to a waiting list for a youth program group
If your youth program group is at maximum capacity, you can add customers to the waiting list. Note that to add participants to a youth program group’s waiting list they must already have a profile...
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Editing an Email Action, Subject Line, and Body Content
Rock Gym Pro comes with a variety of email actions for the most commonly used email scenarios. However, you may want to edit them to either disable them, activate them, or customize the content to ...
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Reviewing Emails Sent to a Customer
If there’s a dispute or question about when a billing email was sent out to a customer you can easily review the customer’s history of emails sent through Rock Gym Pro in the customer’s profile. Y...
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Custom Report: Members - Terminated with a Balance
Report Description: Generates a report showing a list of members with a status set to TERMINATE on a specific date, but a balance is still owed. This report is most effective when run as a daily em...
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Video - Handling Terminated Memberships
What to do when a member with a terminated membership visits your facility Time: 3:19
