Katie Hobson
Articles
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Automatic Processing of Basic Freeze Requests
We’re excited to introduce a new feature (June 2025) that helps reduce manual work by automatically processing simple membership freeze requests.When enabled, Rock Gym Pro attempts to auto-match in...
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v1.1.133744 - Released 2/7/22
Update: 02/07/22 - Released to all RGP Cloud and Locally Hosted Users This update includes: Fixed bug preventing some local multigyms from connecting when one location's server was offline.
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Entity and Corporate Memberships
There are a couple of ways to set up corporate memberships: The Entity (the business) is billed for all of their employees, using the billing information on the Entity customer record. The corpor...
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Mock/Simulated Billing with a nonintegrated Processor
Mock Simulated Billing: In RGP, Data Entry > Manage > Settings > Payment & Billing Select ACH Text File for the Billing ACH/Draft billing method. Configuring recurring billed members On ...
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v1.1.133538 - Released to Installed 5/13/21
Update: 5/13/21 - Released to locally installed users4/20/21 - Released to all Cloud Users 4/10/21 - Released to select users Most of the changes in this update are small and/or invisible with two ...
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What is ACH Authorization? (U.S. Customers Only)
Update:May 13, 2021: Released to locally installed usersApril 20, 2021: Released to RGP Cloud users----------------------Note: This article is intended for users of ACHWorks in the U.S. If you are ...
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New Facility Getting Started with Stripe Custom
If you are new to RGP or have a new location, an RGP Stripe Custom payment account was created as part of your onboarding. Onboarding your payment account: Log into payments.rockgympro.com using ...
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Purchasing, Registering, and Connecting Stripe Terminals
Note: Stripe Terminal is currently only available in the United States, United Kingdom, Canada, Ireland, Australia, New Zealand, and Singapore.This guide walks through how to purchase, register, an...
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Manually Keying in Credit Cards with Stripe Terminal
If you are taking a credit card payment over the phone or having issues connecting to your Stripe Terminal you have the option to manually key in a credit card in the RGP POS. Ring up the customer...
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On-Screen Terminal tipping with RGP Stripe Custom
On-screen terminal tipping is now available with the integrated Stripe Terminals!Please note before proceeding your RGP database needs to be on RGP version 134201 or later.This feature is currently...
