Overview of Checking In a Customer

Rock Gym Pro allows you to check in members and customers for general usage, events, or classes. Here is the process for checking in customers:

  1. To get started, click Check In to launch the Check In window.
  2. In the Lookup field enter the name (Last Name, First Name) or barcode for the customer. If you use passes, scan the barcode to search for the customer.
  3. The member’s information will display on the screen, including their photo, information, and any alerts or notes.
  4. If there are any notes or alerts you can then address them as needed and edit the customer account by clicking the Edit Customer button.




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