Migration Agent Default
Articles
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RGP Cloud Deployment Option
What is RGP Cloud? RGP Cloud is exactly what it sounds like - it's the Rock Gym Pro software accessed in the cloud. With RGP Cloud, your database and RGP information is securely hosted on a remote ...
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Integrated Credit Card Billing with Stripe and RGP
General Overview Rock Gym Pro has a custom integration with the processor Stripe that allows better rates than the standard Stripe account. Check out the support article RGP Stripe Custom for more...
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Making a return in Point of Sale
Here is how to return an item in the Point of Sale. To get started, click POS to launch the Point of Sale system. Add a customer. Add the product they wish to return. Click the Return button...
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Billing an add-on product to a prepaid member
In Rock Gym Pro you can’t bill a prepaid member, only EFT members. However, say you offer prepaid members the option to buy a discounted parking pass that you want to bill them for each month. Whil...
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What should I do if my server has crashed?
If your server crashes, you can turn one of your Rock Gym Pro workstations at the front counter or in the office into a temporary server until you can get a new server computer. To do so you will ...
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Terminating a membership
You can easily terminate a customer’s membership on the customer profile’s Status tab. EFT members will be terminated on the next billing date, while prepaid members will be terminated immediately....
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Adding a one-time fixed event to the resource schedule
If you want to change the hours a resource will be available for a specific day you can add a fixed event to the resource’s schedule. This is useful for extending the hours a resource will be avail...
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Updating a Customer’s Personal Information
If a customer’s contact information changes you will want to ensure you update their profile. Here’s how to edit a customer’s basic contact information: You can update the contact info from severa...
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RGP Cloud Dashboard FAQ
What is the RGP Cloud Dashboard?Organization Admins can access the Cloud Dashboard at https://app.rgprocloud.net. This secure RGP web page allows managers/owners to create, edit, and manage an orga...
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Troubleshooting Webcams with RGP
#1 Install and use the Webcam Tool RGP includes a new Webcam Tool that can be downloaded to provide support for a wider variety of webcams. To download the Webcam Tool, go to Data Entry -> Manage -...
