Migration Agent Default
Articles
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Checklist for deploying multigym access
General Information About Multigym Setup: All new databases MUST share the same RGP Master Encryption Key at each facility. The names of the databases should be different at each location, but the...
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Blocking out a day for a resource
If you want to manually block out a day on the calendar to make a resource like a party room unavailable, you can exclude that one day without having to create a rule. On the main calendar window...
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California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act (CCPA), which took effect on January 1, 2020, provides a number of privacy rights to California consumers. Businesses regulated by the CCPA have obligations to t...
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Troubleshooting Waiver Delivery Issues
If your waiver system is slow to load or not connecting, we understand how disruptive that can be. While our team is always here to help, many connectivity issues originate from local or regiona...
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Setting Up Your Smartwaiver in RGP
As a Rock Gym Pro user, you have the option to create a free Smartwaiver account that can seamlessly integrate signed, digital smart waivers with your RGP account. This Smartwaiver integration is a...
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Training new employees on Rock Gym Pro
While Rock Gym Pro does not have a training or practice mode, here are a few simple ways you can train new employees on Rock Gym Pro without polluting your database: Create a handful of “test cust...
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Requiring a product be attached to a person
If you have a membership product you can have the product require the POS to attach a person or people to the item. For example, for a yearly membership for a family of 2 you would enter 2 to have ...
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Web/Mobile Dashboard Setup: Editing the facilities displayed in the Web Dashboard
In the Web Dashboard you can edit the name and time zone of any of your facilities.In the Data Entry main window click Manage and then Web/Mobile Dashboard Access to open up the Manage Online Confi...
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Creating the URL for an iPad Waiver Station form
If you need the URL to display a waiver form on an iPad waiver station you can find that in the Waiver Management window. Note that you should only use these URLs for tablets you provide at your fa...
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Creating French or Spanish Digital Waivers
In addition to English, you can also create French or Spanish waivers within Rock Gym Pro. These waivers will have built-in labels, buttons, and confirmations emails in the language matching your w...
