Migration Agent Default
Articles
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What should I do if my credit card processing goes down?
If your credit card processing goes down, the issue will be coming from Accelerated/Open Edge and their support staff will be able to assist. You can call them at 800.338.6614 x1. One back up solu...
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Overview of customer database migration
Migrating your customer database to Rock Gym Pro (RGP) is straightforward if you can export your existing customer data into an Excel or text (.CSV) file. However, because membership data is repres...
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Assigning hot keys in the POS
For your most common products like day passes, rentals and memberships you can assign hot keys (such as F1 or CTRL+1) to the POS in addition to quick buttons. Note that you will need to have a quic...
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Terminating a customer through the Billing Center
If you have a customer with a past due balance whose account you need to terminate you can do so through the Billing Center. You can also then instruct the system what to do with the balance. Once ...
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Freezing and unfreezing a membership
Freezing a Membership If a member is injured or unable to use their membership for a significant amount of time you can freeze their account, charging a reduced rate or no rate at all. Look up th...
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Walkthrough for adding a party room as a resource
To show you how to add a resource, let’s use the example of a party room. In this example we will set up the party room to be available for bookings whenever the gym is open except Mondays, with ea...
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Rock Gym Pro API
Rock Gym Pro has a read-only API. For developer questions and feedback, please contact us.DocumentationAPI DocumentationGenerating API KeysGenerate keys with RGP CloudGenerate keys with locally hos...
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Customer Query Email Triggers
Email triggers can be defined and created directly from Customer Queries in RGP. If you're using the RGP+SendGrid HTML email integration, this allows you to create highly targeted email marketing c...
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Multigym: Creating Digital Documents
In order to share waivers, or any digital document, in a multigym environment, you need to first assign a matching Document Type in each of your databases. For each document you’ll be sharing betw...
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Setting Up Waiver Kiosks with Smartwaiver
Once your RGP and Smartwaiver accounts are linked, you can set up your Kiosk Waiver Stations using the dedicated Smartwaiver app. The app restricts access on your iOS or Android device so that cu...
