Alastair Steward
Activity overview
Latest activity by Alastair Steward-
Alastair Steward created a post, Journal Entries Report out of balance
Good Morning! For the first time since it was made available, our Journal Entries Report is out of balance. For some reason, the revenue collected is more than the the sales reported. The differenc...
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Alastair Steward created a post, Add-On Products During Freeze
Hey Andy, Is there a way to continue to bill a frozen EFT member for add-on products? We allow EFT members to add a monthly locker fee onto their membership and it would be nice if frozen EFT membe...
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Alastair Steward created a post, Bar codes containing non-leading letters
Hey Andy, I'm interested in working letters into our bar codes to avoid adding additional digits. I know that the barcodes can't start with a letter, but is there an issue with having a letter in t...
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Alastair Steward created a post, Average Membership Length
What is the best way (if any) to find the average length of our EFT memberships? By 'length', I mean the length of the period of time between when the membership begins and when it's terminated.
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Alastair Steward created a post, Freeze Fee
I noticed that when a customer unfreezes his or her EFT, the prorated dues do not reflect the $8 freeze fee they already paid at the beginning of the month. Is there any way for RGP to subtract th...
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Alastair Steward created a post, EFT Billing Report
As with most climbing gyms, we have a plethora of EFT membership types, each with its own dues amount. When we run the "Sales - All Products Ranked" report, all of the revenue brought in through E...
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Alastair Steward created a post, Adding a Scanner
Hey Andy, I'm having trouble getting RGP to recognize a different scanner we're trying to use. It's twain compatible and it's properly installed on the PC. The scanner works fine outside of RGP. ...
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Alastair Steward created a post, Recheck Certification Level
Hey Andy, Like many other rock gyms, we have a "recheck" or "retest" certification level that indicated the customer in question can belay for the day but must take the test again on their next vis...
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Alastair Steward created a post, Tags before Waiver
Hey Andy, Shortly we're going to begin experimenting with different advertising methods and we'd love to use the tags system in RGP to track the effect each method has. Is there any way to have a ...
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Alastair Steward created a post, Receipt Printing
Hello again, Andy. We decided today to stop getting card receipts signed for transactions of $20.00 or less. I enabled that option in setting and restarted all the RGP programs but a receipt is st...
