Amy Recker
Comments
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OK, this behaviour is specific to the iPad mini's as the screen is too small. Regular sized iPads are needed for the in gym waivers.
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OK, I don't have an iPad mini to test the behavior. But mini's are not recommended, as the screen is smaller. So I am unclear if this is specific to mini's. Have you tried the URL in Safari to conf...
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Their scanner is not configured to send the ENTER key after scanning. You will need to find the documentation for your scanner online and follow the steps to configure it to send the ENTER key. Y...
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Amy here from RGP- you could convert them to punch card. Issue x number of punches that expire in two weeks, or 4 weeks. In this case, you could expire their punches expire in two weeks, or 4 week...
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I will respond--The membership details lists Billed and Prepaid. And after looking into the question, Free members do not appear in the report as they aren't billed or prepaid. That being said, Fre...
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Hello Aaron, if a member has been terminated the bar code would no longer work when scanned into RGPro. Is there a particular reason you are trying to find out who belongs to the card? An ID# can c...
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Sorry, Aaron, I do see why you want to track the customer down but did not delete in my first post...
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Hello--no this cannot be undone by you BUT Rock Gym Pro [RGP] maybe able to write a SQL statement to undo what the Admin did. There will be a one time fee for the SQL statement. As a side note, the...
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no entries in the backup log lead me to believe the backup is not being run under that Windows user? Please email support@rockgympro.com and I can login with you to troubleshoot.
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Official comment
first off sorry for the delay in responding. We updated our web page and your question/request has just been downloaded today. There is no logic to have a hard stop if a customer answers no to a bo...
