Amy Recker
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Official comment
Hello Scott, it appears you are working with Jon via our support system to have this question answered. Thank you and sorry for the delay, as there was an internal hiccup causing a delay in receivi...
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Gianna, sorry for the delay but we made an internal change that inadvertently turned of our notification of new questions in our Help Center. I did see you sent an email in to support. To reiterat...
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You do NOT want to use the Zout reconciliation report but the Z-Out Summary report from Data Entry->Reportiing->General Reports. The Zout Summary report from the General Reports window is a 24 hour...
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Hello John, There is no way for RGP to make a waiver mandatory prior to completing an online booking. However, there are few features within RGP you can use to help relay the information to your cu...
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When you sign up for a RGP paid plan it is for a 12-month commitment. And when you signed the contract a PDF copy should have been sent to your email address with all the details. I will send you a...
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Steve, I believe RGP support resolved your issue. If not please email support@rockgympro.com for further assistance. Thank you Amy
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Hello Kenneth- you can still run billing if you have warnings. RGP just wants to make sure you are aware of the warnings. I always View Customers with Warnings prior to opening the Billing window t...
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If you are using Stripe as the online payment solution and the customer canceled and you did not issue a refund. Then RGP will use the whole amount. If you can email support@rockgympro.com we would...
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Hello Viv, If you import the customer IDs into RGP that would writing to the database and this would nullify your RGP contract. As you cannot write to the database. That being said... The customer ...
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Hello Leah, We have sent out multiple emails about operational suggestions. Here is the link to our document on how to do what you are proposing, except we are not suggesting a termination of EFT m...
