Multigym Setup and Information

Migration Agent Default

February 05, 2025 03:16

General Information About Multigym Setup:

>>View a Video Overview of the Multigym Feature.

If your business is expanding, there are many operational options you will need to consider. It is important to contact RGP as soon as possible to discuss setting up a new multigym location to link to your existing location(s).

Plan Ahead

Multigym linkups must be scheduled a minimum of 4 weeks in advance. They require coordination between our RGP Support team, IT Personnel for your facility (locally hosted customers only), and our internal IT team for cloud deployment (cloud customers only). We cannot guarantee that requests for multigym linkups less than 4 weeks in advance can be met in that time.

RGP Service Plan Requirements

Each facility must be signed up with an RGP Paid Plan.
Multigym features are available on the Plus Plan and the Premium Plan.
Facilities can have a mix of Plus and Premium plan levels.
You can view the different features of our plans here: RGP Plans
Contact our team to get signed up with a new plan agreement: Contact Us

RGP Settings Requirements

All locations must have the same:

Payment Processor for Monthly Billing found via Data Entry > Manage > Settings > Payment & Billing.
Billing Date found via Data Entry > Manage > Settings > Payment & Billing.
Customer Proficiencies and Customer Subtypes found via Data Entry > Manage > Settings > Customers.
Custom Policies and Custom Text Fields found via Data Entry > Manage > Settings > Waivers/Custom. For example: If you have Policy 1 at Location A set as "Orientation", then Policy 1 at Location B (or C, etc) must be "Orientation", too.
Membership Dues List found via Data Entry > Manage > Settings > Memberships.
Encryption Key, which will be set up by RGP Support during the Multigym Linkup Appointment.
Employees and Permissions. Permissions are found via Data Entry > Manage > Employees and Permissions > Manage Permissions. Staff are automatically added to and synced across databases, but they can have custom permissions in each database. You can read more about custom permissions for employees here: Customizable Staff Roles and Permissions

All locations must have unique:

Gift Card barcodes/numbers
Member IDs or barcodes

Additional operational topics to consider:

Transferring customers with their payment information requires Alias Sharing. This is enabled by default for Stripe Custom users. OpenEdge users need to request OpenEdge to enable this feature. This feature is not available for Stripe Standard users.
Most customers using Stripe, whether Stripe Custom or Stripe Standard, will want to create a Stripe account for each facility. Stripe Custom accounts are set up by RGP Support. Stripe Standard accounts are set up by the facility. See this support article from Stripe on how to create multiple Stripe Standard accounts under the same email.
A more detailed breakdown of Multigym Operational Settings should be reviewed here: Multigym Operational Settings

Precheck Appointment

New Multigym facilities must schedule a Precheck Appointment before they are able to schedule their Multigym linkup. Attendance is optional for Existing Multigym facilities.
This appointment is an opportunity to go over any questions and discuss the necessary changes needed in your database and occurs before the final Multigym Linkup can be scheduled. These two appointments cannot occur on the same day.
Facilities should come to the Precheck Appointment with their RGP Multi-Location Configuration Form already filled out or be prepared to make decisions about the questions on that form during the appointment. You can read more about Multigym Operational Settings you'll be deciding upon here: Multigym Operational Settings
Additional requirements are needed for Precheck Appointment for locally hosted customers. See below.
Multigym Precheck Appointments can be scheduled here: RGP Multigym Precheck Appointment

Multigym Linkup Appointment

For All Facilities (Cloud and Locally Hosted):

The RGP Multi-Location Configuration Form must be completed prior to linkip: RGP Multi-Location Configuration Form
Ensure settings align with the Multi-Location Configuration for Operational Settings. You can read more about those here Multigym Operational Settings

Additional Requirements for Locally Hosted Facilities

RGP server with VPN hardware at each location
An IT person for your facility must be available, preferably on-site
IT person must have Windows Remote desktop usernames and passwords for each location.
- Windows Remote desktop only needs to work within your VPN/network, not externally.
- RGP will use LogMeIn to come into your network, with your IT/Staff person and then we will use Remote Desktop to connect to the other server(s).
All RGP servers must have final fixed IP addresses assigned
See the section below for more details.

Multigym Setup for Locally Hosted Facilities

Server Requirements

A dedicated RGP "server" computer is required for MySQL at all locations.
If your front desk computer is acting as a server, you must switch to a dedicated server.
Windows Server OS is not supported, rather the RGP "server" computer must have Windows 10 or 11 installed.
Windows Remote Desktop must be enabled.
Preferably use RAID 1 or better to prevent data loss.
The server should be physically secured to prevent accidental interference by staff or customers.
If facilities choose to use firewalls and/or antivirus software programs on their computers, facilities are responsible for setting up and maintaining their firewalls and/or antivirus software programs on those computers. Improperly configured firewalls and/or antivirus software programs may prevent connections between RGP server computers and/or workstations

Internet and Access Requirements

Windows Remote Desktop must be enabled and configured prior to scheduling the multigym connection.
RGP Support will login to your servers during our linkup appointment with help from staff at your facility via LogMeIn Rescue
Each server must have a FIXED IP address.
RGP and the multigym environment require stable internet connections. Recommended internet speeds:
- Upload: Minimum 5 Mbps
- Download: Minimum 10 Mbps
VPN hardware is required between all locations. See below.
Troubleshooting internet and access issues, such as those above, falls outside the support of Rock Gym Pro.

VPN Requirements

Facilities are responsible for setting up and maintaining VPN hardware and connections to connect all RGP server computers together.
Though RGP Support cannot help you purchase or set up VPN hardware, we have had customers who have had good experiences with the Meraki VPN hardware from Cisco: https://meraki.cisco.com/
VPN should ensure continuous connectivity between all server computers at each location. There is a constant exchange of information between gyms to keep things in sync as there are dozens and dozens of SQL statements exchanged per minute over your VPN. Once connected as a multigym, all the server computers at each location need to stay connected via your VPN.
DO NOT use Port Forwarding – it is unnecessary.
Software VPNs are NOT supported.
The new facility's server computer must have a successful connection via VPN to your existing facilities in order for RGP to complete the final linkup. If it is not, the final linkup has to be rescheduled to a future date.
Troubleshooting VPN hardware setup and connection issues falls outside the scope of RGP support.

Network Accessibility Requirements

All servers must be reachable from all computers in both networks. See the network diagram below.

If you have any questions, please don't hesitate to reach out to RGP Support: support@rockgympro.com