If billing wasn't run on time, you can run it manually to get caught up. This article covers a few different scenarios depending on how far behind you are.

Not sure if this article applies to you? If you've already run billing for a date after the one you missed, this won't work. Skip to Bulk Invoicing Customers Based on Tags instead.

One more limit to know: you can't bill for a future date. You can only bill up through today.

Step 1: Check Billing Events

Go to Billing Center > Billing Events and look for rows where Type = Dues Posting. Each row is a date billing was actually completed.

This tells you two things:

1. Can you still catch up? If you see a billing date later than the one you missed, stop. You've already billed forward and can't go back. Use Bulk Invoicing Customers Based on Tags instead.
2. How far behind are you? Count the billing dates that have passed since the last successful posting.

Example: If today is August 10th and billing was last run on May 1st. That means June, July, and August are all outstanding: three missed dates.

Once you know how many dates you missed, pick your path:

• One missed date → go to Step 2A
• More than one missed date → go to Step 2B

Step 2A: Billing for one missed date

1. Go to Data Entry > Manage > Billing.
2. Click the Post Dues (bottom left).
3. Under Billing Dates On or Before, select the date you missed.
4. Click Preview. You'll see the list of members about to be invoiced and the amounts. (Sales tax isn't shown here, but it will be added to the final invoices.)
5. Check the list over.
6. Click Post These Invoices!
7. Go to the Balances Dues tab and click the "Bill All Customers" button.

That's it. You're caught up, and your next billing date will automatically move forward on its own the next time you run billing.

For the full standard steps, see: Posting Dues and Overview on monthly recurring membership billing

Step 2B: Billing for multiple missed dates

You can't bill multiple missed dates at once. You have to do them one at a time, oldest first. Posting a month's billing automatically moves the billing date forward to the next month, so if you don't start with the oldest, you won't be able to go back and get it later.

Example: Today is August 10th. Billing was last run on May 1st. That means June, July, and August are all outstanding. You'd bill June first, then July, then August.

For each missed date, oldest to newest, repeat:

1. Post Dues: Data Entry > Manage > Billing > Post Dues > select the date > Preview > check the list > Post These Invoices!
2. Bill All Customers: Balances Due tab > Bill All Customers.
3. Move to the next oldest missed date and repeat.

Each one of these follows the exact same 7 steps listed above under "Billing for one missed date." You're just repeating them once per missed month, in order from oldest month to newest month.

Worth knowing: members will see more than one invoice appear at once. Some gyms give members a heads-up beforehand so it's not a surprise. That's up to you, not a requirement.

Double-checking your work

At any point, you can go to Billing Center > Billing Events to see a record of what's been billed. Look for rows where Type = Dues Posting. If a month you expect to see isn't listed there, it hasn't been billed yet.