September 19th, 2018

For Customers in the United States, Canada, UK, Ireland, New Zealand, Singapore, and Australia:

We've recently developed a new payments integration, RGP Stripe Custom. This integration allows us to act as the middleman between facilities and Stripe, which means we can offer customized rates, powerful support, fully automated and integrated terminals, and the ability to consolidate all payments to one processor. If you are interested in this integration and are not in one of the above countries, feel free to reach out as there may still be an RGP Stripe Custom option available.

 

For locally hosted RGP deployments, skip to the bottom…

This document includes separate instructions for RGP Cloud vs Locally Hosted Deployment

 

IMPORTANT NOTE FOR FACILITIES MIGRATING FROM MAGSWIPE TO EMV:  If you are an existing OpenEdge customer and OpenEdge is providing a new XWebID for migrating to EMV, you need to make sure that your existing stored credit card aliases will be linked to the new XWebID.   The linking must happen at OpenEdge prior to inserting the new XWebID into Rock Gym Pro.   And be aware that RGP will warn that the aliases will be lost when switching XWebIDs because it has no way of determining if the aliases are linked at OpenEdge.  Thus, you will want to confirm with OpenEdge that the old and new XWebIDs are linked.

RGP Cloud EMV EdgeExpress Deployments with processing by the RGP Cloud Client

IMPORTANT! Beginning August 1st, 2018 - RGP Cloud now allows the EMV processing to be handled by the RGP Cloud Client for improved performance.  Follow the steps below to configure the RGP Cloud Client to process your EMV transactions.  

 

The steps below should be performed on each local workstation connected to the EMV terminal.

 

• Download and install the OpenEdge RCM library.  After installing the RCM, please restart your workstation.  If an older version of the RCM is installed, we recommend uninstalling it and restarting the workstation. It is recommended if prompted, that you install this for all users on the system. Installation link: https://www.x-charge.com/downloads/files/RCM%20Windows_GA.exe 
  • 1. ALTERNATE LINK: If the above link doesn’t work, use this link and enter in your contact info https://payprossftp.sharefile.com/d-sa029661da954a8b8 
    2. Important: when using the alternate link, download and run both the install file and certificate updater
• After the restart, be sure the RCM is running in the Window Task Bar.  Look for the icon below
• Plugin the terminal and install any required drivers specific to the terminal
• Download and install the latest version of the RGP Cloud Client: https://app.rockgympro.com/redirect.php?tag=cloudclient 

**You must be running version 1.0.29950 or later of the RGP Cloud Client**

• Next, launch the RGP Cloud Client and click Options > Payment Processing Setup > OpenEdge EMV
• Close any open RGP Cloud connections

• Click Configure EMV Terminal 

• Within the Device Setup Window make sure you’ve selected the proper device and com port
• For U.S. merchants - the proper device is labeled Ingenico iPP320 (US EMV)
• For Canadian merchants - the proper device is labeled Ingenico iPP320 (Canadian EMV)
• Then click TEST to communicate with the device
• You may need to try a few different com ports.  Be sure the RCM is running!  (See icon above).
• Troubleshooting Ideas
• Make sure the proper device is selected - see above
• If you are having trouble connecting to the terminal, try restarting your workstation and/or different com ports.  
• You can also try pressing LOAD FORMS TO DEVICE and then TEST
• You can also close the Device Setup and RGP Cloud Client.  Right mouse click on the Open Edge RCM in the TaskBar and select Device Configure there and try the same steps

 

 

The steps below should be performed on your cloud host after updating the cloud client to the latest version

• Connect to your cloud RGP host like normal
• If any RGP applications are open, close ALL open RGP applications and restart Data Entry
• Navigate to Data Entry > Settings > Payments and Billing
• Select XWeb/OpenEdge for both the Billing Credit Card and Point of Sale Gateways

 

IMPORTANT - The following steps are to be performed on the BILLING and POS gateways.  Note the extra step on the POS gateway to select “Cloud Client EMV Processing”

 

• Entering Billing Credentials
  • On the Billing Credit Card gateway, click Configure and then enter in your XWeb/OpenEdge Credentials for your BILLING ACCOUNT
  • Click EdgeExpress EMV as the capture method
  • Click OK

• Entering POS Credentials
  • On the Point of Sale gateway, click Configure and then enter in your XWeb/OpenEdge Credentials for your RETAIL ACCOUNT
  • Click EdgeExpress EMV as the capture method
  • Make sure Processed via RGP Cloud Client is selected
  • IMPORTANT - the “client/server” setting in this window will impact ALL workstations.  It is a global setting for your facility.  You must immediately move through the steps above for all other workstations connected to EMV terminals.
  • Click OK

 

 

 

END OF CLOUD DEPLOYMENT

EMV EdgeExpress for Locally Hosted RGP Installations

The steps below should be performed on each workstation connected to the EMV terminal

• Download and install the OpenEdge RCM library.   If an older version of the RCM is installed, we recommend uninstalling it and restarting the workstation. It is recommended if prompted, that you install this for all users on the system. https://www.x-charge.com/downloads/files/RCM%20Windows_GA.exe
• Plugin the terminal and install any required drivers specific to the terminal
• Once the RCM is loaded and running in the Windows TaskBar, right mouse click on it and select Device Configure
  
  
  
• Within the Device, Setup Window make sure you’ve selected the proper device and com port
• For U.S. merchants - the proper device is labeled Ingenico iPP320 (US EMV)
• For Canadian merchants - the proper device is labeled Ingenico iPP320 (Canadian EMV)
• Then click TEST to test the communication with your device
• Troubleshooting Ideas
• Make sure the proper device is selected
• If you are having trouble connecting to the terminal, try restarting your workstation and/or different com ports.  
• You can also try pressing LOAD FORMS TO DEVICE and then TEST

• Launch to RGP Data Entry > Settings > Payments and Billing
• Select XWeb/OpenEdge for both the Billing Credit Card and Point of Sale Gateways

• • Entering Billing Credentials
    • On the Billing Credit Card gateway, click Configure and then enter in your XWeb/OpenEdge Credentials for your BILLING ACCOUNT
    • Click EdgeExpress EMV as the capture method
    • Click OK

• Entering POS Credentials
  • On the Point of Sale gateway, click Configure and then enter in your XWeb/OpenEdge Credentials for your RETAIL ACCOUNT
  • Click EdgeExpress EMV as the capture method
  • Click OK