For Customers in the United States, Canada, UK, Ireland, New Zealand, Singapore, and Australia:
We've recently developed a new payments integration, RGP Stripe Custom. This integration allows us to act as the middleman between facilities and Stripe, which means we can offer customized rates, powerful support, fully updated and integrated terminals that accept EMV/Apple Pay/Google Pay, and the ability to consolidate all payments to one processor. If you are interested in this integration and are not in one of the above countries, feel free to reach out as there may still be an RGP Stripe Custom option available.
For new installations, please see our EMV Installation Instructions
If your facility is located in the U.S. or Canada and you are currently using integrated chip-cards/EMV with Rock Gym Pro, you can use a new and improved integration to your EMV terminal by following the instructions below. This integration speeds up transaction times and improves performance.
Note: The following instructions are only for U.S. or Canadian facilities currently using EMV with RGP integrated through OpenEdge. If you are using a standalone terminal NOT integrated with RGP, this update does not apply.
1. Acquire the latest OpenEdge RCM
Download Link: https://www.x-charge.com/downloads/files/RCM%20Windows_GA.exe
While installing the updated RCM and EdgeExpress Library, you may receive a command line popup with an error message similar to the screenshot below. You can ignore this message, which simply indicates that there was no firmware update available for the EMV terminal. The update will have been successful, despite this error message appearing.
2. IMPORTANT - Go to Manage > Settings > Payments and Billing.
For Point of Sale and Billing (assuming you are using OpenEdge for both gateways) click Configure and select the Edge Express EMV via XPressLink integration method.
(Note: If you are using Stripe for billing, no action is required for the Billing Gateway)
3. TEST THE UPDATE!
Restart the RGP POS application and try a test credit card transaction. Confirm that you can successfully store a credit card on a member on their EFT/Billing tab using the new integration method.
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