On-Screen Terminal tipping with RGP Stripe Custom

On-screen terminal tipping is now available with the integrated Stripe Terminals!

Please note before proceeding your RGP database needs to be on RGP version 134201 or later.

This feature is currently in beta testing with a general release scheduled for mid-October 2023. If you would like access to the beta version please reach out to support@rockgympro.com

Setting up a terminal to accept tips

You can set up on-screen terminal tips at just one of your terminals, all of them, or none of them. For example, some facilities may want to enable tip prompts at a cafe register, or the register they use for checking out parties and groups, but not enable it at their front desk registers. It's completely customizable and each facility will use this in a different way.

If you are already using the Stripe terminals at your location you will need to re-register the terminal in the payments dashboard (after installing version 134201) to enable this feature using the steps below.

• If you are registering a brand-new Stripe terminal, the registration code will be displayed as part of the power-on process.
• If you are enabling on-screen tipping on an existing terminal, you’ll swipe right on the terminal screen to go into the terminal settings. The Admin PIN is 07139.
  
  
  Then navigate to Generate pairing code.
  
• Once you have the pairing code, log into payments.rockgympro.com
• Navigate to the Terminal Tab.
• Click Register Terminal.
  • Enter the Registration Code from the terminal settings.
  • Label the terminal (e.g., Front Desk, Café, etc.)
  • For On Terminal Tipping select Enabled from the drop-down menu.

Once registered, that specific terminal will show the tip option before charging the total.

Also, in the Terminal tab you can customize the tip amount configuration. By default, these are the settings. You can adjust them as needed to fit your specifications. In addition to these, there will be a default No Tip option customers can select as well.

Configuring Tip Calculation Method (Include or Exclude Tax)

When using on-screen terminal tipping, you can choose whether suggested tip amounts that are calculated as a percent of the transaction total should include or exclude taxes.

To configure this option, Open RGP and navigate to Data Entry > Manage > Settings, and click on the "Sales Tax / Receipt" tab. In the top left corner of that tab, there is a check box labeled "Exclude tax when calculating suggested tips".

If this box is checked, taxes will be excluded from the transaction total for the sake of calculating tips. If this box is not checked, taxes will be included in the transaction total for the sake of calculating tips.

We can imagine a scenario where a customer purchases a $10 item with an addition $1 in tax.

If this configuration checkbox is checked, the tip eligible amount would be $10 and a 20% tip amount would display $2.00 (which is 20% of $10).
If this configuration checkbox is not checked, the tip eligible amount would be $11 and a 20% tip amount would display $2.20 (which is 20% of $11).

This configuration option is unchecked by default, meaning that the default behavior when enabling on-screen terminal tipping is to include taxes in the total for the sake of calculating suggested tips by percentage.

New POS Flow:

For RGP Workstations that have a connected terminal that is registered with on-terminal tipping enabled when the staff clicks Tender at the POS, RGP will send the total to the connected Stripe Terminal. The customer will see the tip option with the tip amount configuration you have set on the terminal screen. 

If the customer leaves a tip, the amount will then be reported to RGP and recorded on the invoice on the customer record.

Reporting Tips:

There is a new RGP General Report – Tips Collected at Terminal to report the tips collected.
(Data Entry - Reporting - General Reports - Tips Collected at POS Terminal)

How facilities payout tips will vary from business to business - Options to Distribute Tips Collected at Terminal

Please note, that RGP is not liable/responsible for how you chose to distribute/handle the integrated tips.

Disabling On-Screen Tipping

If you want to stop prompting for tips on a specific Stripe Terminal, you’ll need to remove that terminal from your Stripe dashboard and register it again without enabling the tipping option.

Steps to disable tipping:

1. Delete the terminal registration

   • Go to the Terminals tab at payments.rockgympro.com.

   • Find the terminal you want to change.

   • Delete or unregister the terminal from the list.

2. Re-register the terminal

   • On the physical device, swipe to open Settings and enter the Admin PIN (usually 07139) to generate a new pairing/registration code.

   • In the payments dashboard (Terminals tab), click Register Terminal.

   • Enter the registration code from the terminal.

   • For On-Terminal Tipping, choose Disabled in the drop-down menu (or leave this setting unselected/blank).

   • Label the terminal and save.

3. Verify the change

   • After re-registering, the terminal will no longer prompt customers for tips when a payment is processed. Confirm by running a test transaction.

Notes

• This process disables tipping only for the re-registered terminal. Other terminals that have tipping enabled will still prompt for tips until similarly reconfigured.

• If you ever want to re-enable tipping, delete and re-register the terminal again and select Enabled for On-Terminal Tipping during setup.