Processing Payments with Stripe Terminals in Rock Gym Pro

This article explains how Stripe terminals work during transactions and what to expect when processing Stripe Custom Terminal payments in Rock Gym Pro.

Before You Begin

Make sure your Stripe terminal is fully set up and connected in Rock Gym Pro before processing payments.

👉 Purchasing, Registering, and Connecting Stripe Terminals

If your terminal is not yet set up, complete the steps in this guide first.

Processing a Payment

When a Stripe terminal is connected to your workstation:

1. Start a transaction in Point of Sale

2. Select Credit Card as the payment method
   
   
   This will bring up a dialog showing the status of the transaction.
   
    

3. The terminal will automatically activate
   

4. The customer taps, inserts, or swipes their card

5. The payment processes and completes in RGP

You do not need to manually enter card details on the computer.

During the Transaction

On the Terminal

• The customer is prompted to tap, insert, or swipe their card

• Any required prompts will appear on the terminal screen

• A confirmation message displays when payment is complete

In Rock Gym Pro

• A status dialog appears while the transaction is processing

• The transaction completes automatically once approved

• No additional action is needed after payment

Cancel a Transaction

• Click Cancel Transaction in the payment dialog

• This closes the dialog and resets the terminal for the next transaction

Terminal Transactions for Cloud Customers

For RGP Cloud clients:

• The payment dialog may appear separately or behind the main application
  

• A progress window may display while the transaction is processing

• Transactions may take slightly longer due to terminal communication behavior

Need Help?

If the terminal does not activate or respond during a transaction, check the following:

• The correct terminal is assigned to the workstation

• The terminal is powered on

• The terminal is connected to the internet

ℹ️ Tip:
If you ever have problems with your terminals connecting you can always manually key in a card number and bypass the Stripe Terminal completely if needed.

If payments aren’t processing or issues continue:

👉 Troubleshooting Stripe Custom Payment Terminals

Start with this guide before contacting support.