Rock Gym Pro Deployment Guide
Thank you for checking out Rock Gym Pro (RGP). We are excited that you are considering using RGP to manage your operations. This deployment guide will help you get started but if your question is not answered below, please feel free to contact us.
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Getting Started on the Free Trial:
Rock Gym Pro offers a six-month free trial of the locally hosted installed version with limited features. To request the trial version, please submit this form on our website. You will receive an email with the link to download RGP. Below is a video tutorial to help you get RGP installed.
(see additional installation tips at the bottom of this article)
Please note the trial needs to be downloaded on a computer running Windows (preferably Windows 10 OS). Any changes made in the downloaded trial can be kept with the locally hosted plan or backed up and moved to your cloud server if you go with a cloud-hosted plan.
We also have video tutorials and help center support articles to look over as you begin working with the trial.
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Moving to a Paid Plan:
You can upgrade from the free trial at any time to access paid features such as the integrated digital waiver solution, online reservations, and online membership sales. When you are ready to move to a paid plan, simply submit the following:
Then submit your billing information on our secure form at support.rockgympro.com by clicking Update Your Billing. When we receive your plan agreement and billing information, we will set up your paid plan account and email you the next steps.
Included in all paid plans are personalized training sessions. During those sessions, we can answer any questions, log in remotely, and help you out with the setup process.
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Front Desk Recommended Hardware:
The following is a list of hardware requirements for running Rock Gym Pro at the front desk. In addition, there are back office requirements for getting the most out of the software. Note that we have provided links to the specific hardware that Rock Gym Pro has been tested on; we can only guarantee support on this hardware. If you use something different we may not be able to troubleshoot hardware issues.
- Retail front desk PC: You will need at least one, though you can have as many as you like. Any reasonably modern and cheap desktop computer running Windows (Windows 10/11 and up) will work. At a minimum, a 1280x800 screen resolution is recommended but 1920 by 1080 (1080p) is best. You can use touchscreen monitors, though expect to still need a keyboard to enter and find customers’ names quickly. Many of the hardware pieces require a USB connection, so make sure the computer has ample USB connections or purchase an adapter that converts one USB port to multiple ports.
- Check-in front desk PC: Optional. This computer has the same specifications as retail front desk computers and is only required if you want members to be able to walk in and scan cards without staff intervention. If you are planning on checking in members by their last name, then a single front desk computer will be sufficient. If you do intend to use a check-in computer, this should be dedicated exclusively to check-in; don’t plan to process retail transactions or membership functions on this computer.
- Computer speakers: Optional. If you have a dedicated check-in computer, Rock Gym Pro will make appropriate “alert” sounds depending upon a member’s status.
- Receipt printer: The Epson TM-T88VII is recommended. This should be attached to your retail computer. One cash drawer and receipt printer are typically fine for most gyms, even a very busy facility. However, you can run multiple POS workstations all sharing a single cash drawer and receipt printer. To do so just share your receipt printer like any Windows network printer across your LAN and connect to it from your other Rock Gym Pro workstations. Here are some installation tips for installing the printer.
- Webcam for member photos: This should be attached to your retail computer. The Logitech Quickcam is recommended. The C310 Logitech also works, but note that the C910 did not work at the time of testing with Rock Gym Pro due to its high resolution.
- Cash drawer with matching receipt printer cable: The APG Series 4000 is recommended. You must get the “Printer Interface”, not the serial or USB interface, and a cable matching the brand of your receipt printer. Use interface cable part number CD-101A to connect the Cash Drawer to your TM-T88V receipt printer.
- Keyboard-emulating USB barcode reader: Optional. The Honeywell Voyager 1200g (for physical barcodes) or Honeywell Genesis XP 7680g (omnidirectional) (for physical or electronic barcodes, like the ones produced in the RGPro Connect Mobile App) is recommended. This is only required if you are planning on using membership cards to check in your customers. This should be attached to your check-in computer using a USB connection. For high-volume front desks (more than 100 check-ins per day) an omnidirectional barcode scanner with the ability to read phone screens (if you use the RGPro Connect App) is recommended as your customers will not need to orient their card and/or use their phones for checking in. Additional information on ordering Membership Key Tags is available.
- Physical Gift Cards: Optional. you can purchase gift cards from any card vendor, including the same one producing your membership key tags. Information on ordering gift cards is available. If you are on the Premium Plan, you can also enable digital online gift cards to be purchased through your website.
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Credit Card Readers (recommendations depend on your location)
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Stripe Custom Integration:
- Most of our new customers will be using our RGP Stripe Custom integration. Stripe Terminals are available in the US, CA, UK, IE, EU, AU, NZ, and SG.
- Please reach out to RGP Support for more information about this integration and how to order your Stripe Terminals.
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Stripe Custom Integration:
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Open Edge Integration:
- If you are a multigym already using the OpenEdge integration (US/CA* locations only) you have the option to continue to use OE’s EMV terminals that you will order directly from OE when you set up your account.
- Please read the OpenEdge EMV/chip card FAQ and reach out to RGP Support with any questions.
- Please note that the OE EMV Terminal does not support Canadian Interac Payments.
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Open Edge Integration:
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- For Countries not supported by Stripe or OpenEdge, you can use any nonintegrated 3rd party credit card terminal. With this option, the POS transactions are recorded in RGP on a customer’s account but manually entered and charged using your third-party processor.
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Waiver Stations – We recommend Apple iPads
(Please note if you are using RGP Cloud, waiver stations do not count as cloud seats)- The integrated digital waiver feature is included in our Plus and Premium Plans. With these paid plans you have a free Smartwaiver account and can create as many digital documents as you need. These can be waivers, membership terms and conditions, lead tests, etc.
- Please review the RGP + Smartwaiver Integration Overview
- Once on a Plus or Premium Plan, you can create your free Smartwaiver account by going to Data Entry > Manage > Waiver Management/Stations > Smartwaiver Integration
- With the Smartwaiver integration, we recommend using the Smartwaiver Kiosk App on an iPad, however, the Smartwaiver Kiosk app is also compatible with the Samsung Galaxy Tab A 7" and Lenovo Tab M10 running at least Android 10.0 (be sure to check that your device can update to this version).
- Please note the following regarding the Smartwaiver Android Kiosk App:
- Galaxy Tablets sold outside of the U.S. and Canada may not be able to upgrade to the Android 10 version.
- Amazon Fire Tablets are not currently compatible with the Smartwaiver Kiosk App
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Document Scanner
- Only necessary if you intend to use paper waivers and membership forms and want to scan them for digital storage. With a Plus and Premium plan, you can digitize most paper forms to go paperless.
- For Locally Hosted RGP Customers, you will need a TWAIN-compatible scanner. We recommend using a dedicated automatic document feeder (ADF) scanner rather than an all-in-one device. Epson Workforce ES-580W is recommended.
- For RGP Cloud Hosted Customers, you will need to use a scanner that can output bulk PDFs. Fujitsu ScanSnap ix1500 is recommended.
- Only necessary if you intend to use paper waivers and membership forms and want to scan them for digital storage. With a Plus and Premium plan, you can digitize most paper forms to go paperless.
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Back Office Hardware Requirements for RGP Cloud Plans
If you are using an RGP Cloud-Hosted Paid Plan, your database and RGP information is securely hosted on a remote server that we maintain. The only thing you'll need to access the RGP Cloud is a reliable internet connection and a lightweight Windows computer.
For more information on RGP Cloud, including the pricing for deployment, please visit the RGP Cloud Support Page.
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Back Office Hardware Requirements for Host Your Own Plans
With a locally installed version of RGP, your database is located at your facility on a “server computer” you purchase and maintain. Daily backups should be set up to transfer your RGP information offsite to Rock Gym Pro as a safety precaution.
- “Server” Computer -- Any modern desktop PC running Windows 10 and up; you do not need a specific Windows Server operating system.
- Laptops are not recommended.
- We highly recommend having a dedicated computer act as your RGP server for your database, but, if necessary, it is possible to use one of your front desk computers.
- We highly recommend two mirrored hard drives (RAID 1). If one hard drive fails, your system keeps running and you simply replace the bad hard drive.
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LAN Network – All your PCs running RGP must be connected to a local area network - make sure that your network firewall is set up to allow the workstation computers to see/communicate with the server computer running MySQL component. We highly recommend a Static IP address for your server for the fastest most reliable connection for your workstation computers.
- Installation Video Tutorials:
Additional Installation Tips:
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On the Server computer:
- If you plan to have multiple computers running RGP, install RGP on your server computer first. Use the installation Configuration Wizard to create your gym’s blank database on your server computer. As part of the installation and configuration, you will create an encryption key.
- When you install RGP on your server, RGP will prompt you to download and install the MySQL Server component as part of the installation. While running through the MySQL configuration be sure to enable “root” access from all machines and create a root password.
- Write down your Encryption Key and Root Password as those are needed to install additional workstation computers.
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On Front Desk/Workstation computers:
- Install RGP using the same download link as the server computer. RGP will need to be installed on all front desk/workstation computers. When installing RGP, use the Configuration Wizard to point to your MySQL database running on your Server PC. You can point to it by computer name or IP address (we highly recommend a fixed IP Address).
- You will need to enter the ‘root’ user and password along with your database encryption key.
- Here is a link to the video tutorial with step-by-step instructions to install RGP on additional workstations. Connecting Additional Workstations to Your RGP/MySQL Database
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If you have any questions please email us at support@rockgympro.com and we’ll get you the answers, and/or schedule an RGP software demo. We look forward to working with you and your team!
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