Stripe Custom Anonymous POS Refunds

For information on refunding a payment made through Stripe Standard after you've switched to Stripe Custom, please refer to this support article: Refunding 3rd Party Payments After Switching to Stripe Custom

Refunding anonymous sales processed through Stripe Custom can be done in full or partially. Follow the steps below based on the type of refund you need to issue.

Refund Full Anonymous Stripe Custom Invoices through POS

To issue a full refund for an anonymous sale in POS history:

1. Go to POS > POS History.
2. Change Register to All and select the date of the transaction.
3. Locate and select the correct anonymous transaction.  The Customer will be GUEST, User. There could be more than one transaction that day, so be sure to select the correct one.
4. Click the Refund Invoice & Stripe Payment button.

Refund Partial Anonymous Stripe Custom Invoices through POS

To issue a partial refund for an anonymous sale in POS history:

1. Go to POS.  Assign the transaction to Anonymous, if it isn't selected by default.
2. Add the item(s) to refund. At the bottom, click the Return button for all items being returned. 
3. Click Tender.
4. Click the Credit Card button.
5. In the Pick Refund Invoice window, be very careful that you select the correct invoice to refund – double check the card type used and confirm the date/time the original purchase was made.
6.  Click the Refund On Invoice button.
7. Click OK to complete the refund.

Important Notes

• Remaining Balances:

  If the full amount is not refunded, the remaining balance can be refunded later in a separate transaction.
  
  

• Refund Limits:

  You cannot refund more than the total of the original invoice.  If you attempt to exceed the "Available for Refund" amount, you will receive an alert, and the refund will not process.
  
  
  

• Multiple Transactions:
  If you need to refund multiple transactions, repeat the partial refund steps for each payment.
  
  

• Refunds Must Be Tied to Invoices:
  Stripe Custom does not allow “blind refunds” (refunds not connected to a specific invoice). Refunds must be issued for specific invoices in your Stripe Custom account.
  
  

Related Articles:

Stripe Custom Refunds

Stripe Custom & Stripe Terminal Partial Refunds

Partial Refunds for Multigym Remote Customer

Refunding 3rd Party Payments After Switching to Stripe Custom