Stripe Custom Refunds

For information on refunding a payment made through Stripe Standard after you've switched to Stripe Custom, please refer to this support article: Refunding 3rd Party Payments After Switching to Stripe Custom

If a customer needs a full refund for their payment made through the Stripe Custom or Stripe Terminal at POS, you can refund their full payment one of two ways: through POS History or through the customer's Invoice history.

Refund Stripe Custom Payment through POS History  

To refund through POS History:

1. Go to POS > POS History.
2. Change Register to All and select the date of the transaction.
3. Locate and select the transaction.
4. Click the Refund Invoice & Stripe Payment button.

Refund Stripe Custom Payment through Customer Invoice History  

To refund through a customer's Invoice history:

1. Go to Data Entry > search for the customer > Click on the Invoices and Payments button.
2. Find the relevant transaction.
3. Click the Refund Invoice & Stripe Payment button.

This button will create a new invoice for the negative amount and will return the payment back to the card used for the transaction.

Important Notes

• Refunds Must Be Tied to Invoices:
  Stripe Custom does not allow “blind refunds” (refunds not connected to a specific invoice). Refunds must be issued for specific invoices in your Stripe Custom account.
  
  

Related Articles:

Stripe Custom & Stripe Terminal Anonymous Refunds

Stripe Custom & Stripe Terminal Partial Refunds

Partial Refunds for Multigym Remote Customer

Refunding 3rd Party Payments After Switching to Stripe Custom