Stripe Custom Partial Refunds with Integrated Stripe Terminals

Katie Hobson

November 18, 2024 20:37

For information on refunding a payment made through Stripe Standard after you've switched to Stripe Custom, please refer to this support article: Refunding 3rd Party Payments After Switching to Stripe Custom

If someone needs a partial refund for a Stripe Custom payment, you can now do that in the POS module with Stripe Terminals.

This guide outlines how to issue partial refunds for non-anonymous, Stripe Custom transactions for customers in your database using Stripe Terminals.

For Stripe Custom Partial Refunds for facilities with non-integrated terminals: Stripe Custom partial refunds for facilities with non-integrated terminals
For Stripe Custom Full Refunds for Assigned Sales: Stripe Custom Refunds
For Stripe Custom Partial (or Full) Refunds for Anonymous Sales: Stripe Custom Anonymous POS Refunds
For Stripe Custom Partial Refunds for Remote Customers: Partial Refunds for Multigym Remote Customer

Refund Partial Stripe Custom Invoices through POS

To issue a partial refund for a customer in POS history:

Go to POS. Assign the transaction to the customer who originally purchased the product (i.e., if it was Mom who purchased for the child ring the refund up under Mom’s name). Note: Follow this support article for Partial Refunds of Anonymous Sales: Stripe Custom Anonymous POS Refunds
Add the item(s) to refund. At the bottom, click the Return button for all items being returned.
Click Tender.
Click the Credit Card button.
In the Pick Refund Invoice window, it will open the attached customer’s Invoice/Payment history and you can select the invoice to partially refund.
Click the Refund On Invoice button.
Click OK to complete the refund.

Stripe will refund the amount to the card used in the original transaction and will create a new invoice on the customer's account with the refunded amount.

Important Notes

Remaining Balances:
If the full amount is not refunded, the remaining balance can be refunded later in a separate transaction.
Refund Limits:
You cannot refund more than the total of the original invoice. If you attempt to exceed the "Available for Refund" amount, you will receive an alert, and the refund will not process.
Multiple Transactions:
If you need to refund multiple transactions, repeat the partial refund steps for each payment.
Refunds Must Be Tied to Invoices:
Stripe Custom does not allow “blind refunds” (refunds not connected to a specific invoice). Refunds must be issued for specific invoices in your Stripe Custom account.